Effective: January 23, 2023

302-294-6593

At Demand Care Health & Wellness, we are committed to delivering safe, timely, and equitable care. To maintain the highest quality experience for all patients, we ask that you review and adhere to the following practice policies.

We understand that circumstances may arise requiring a change in your scheduled appointment. We ask that you notify our office at least 24 hours in advance if you need to cancel or reschedule.

• Appointments canceled with fewer than 24 hours’ notice, or missed without notice, may result in a $50 fee.
• Repeated missed appointments may impact future scheduling privileges.

To minimize disruptions and ensure timely care for all patients, we kindly ask that you arrive on time for your scheduled appointment.

• Patients arriving more than 15 minutes late should call the office prior to arrival.
• Depending on provider availability, late arrivals may need to be rescheduled.

Failure to attend a scheduled appointment, or failure to provide adequate cancellation notice, is considered a no-show.

• A $50 fee will be assessed for all no-show appointments.
• After repeated no-shows, the practice reserves the right to review the patient-provider relationship.

We are committed to transparent and secure billing practices.

• Co-payments are due at the time of service.
• Self-pay patients and those with unmet deductibles are expected to pay at the time of their visit.
• Patients are responsible for notifying the practice of any changes to insurance coverage and presenting an updated insurance card at the time of their visit.
• Demand Care Health & Wellness accepts all major credit and debit cards, as well as NFC-enabled payments (e.g., Apple Wallet, Google Pay), processed securely through our secure payment system.
• For efficiency, patients are encouraged to maintain a credit or debit card on file in our encrypted system to cover co-pays, balances, or applicable fees.

• No-Show or Late Cancellation (less than 24 hours): $50 fee
• Self-Pay New Patients (Initial Visit): $TBD 
• Self-Pay Established Patients (Follow-Up Visit): $TBD

The safety of our patients and staff is our highest priority. In the event of severe weather or other emergencies, please call 302-294-6593 before traveling to confirm the office’s operating status. Any unexpected office closures will also be communicated through our voicemail system and website.

• Clinical questions should be addressed during scheduled appointments whenever possible.
• Non-urgent inquiries may be directed to our office phone line during business hours.
• For medical emergencies, always call 911 or go to the nearest emergency department.

Demand Care Health & Wellness is committed to treating all patients with dignity, respect, and compassion. We ask that patients:

• Provide accurate and complete information about their health and insurance coverage.
• Participate actively in their care and follow the treatment plan agreed upon with their provider.
• Show courtesy to staff, providers, and fellow patients.
• Keep scheduled appointments or provide timely notice of cancellations.

Zero Tolerance Policy for Harassment 

At Demand Care Health & Wellness, we are committed to providing a safe and respectful environment for all our patients and staff. Harassment, threats, or violent behavior of any kind will not be tolerated. This includes, but is not limited to, verbal abuse, intimidation, racial, sexual, or discriminatory remarks, and physical aggression.

In accordance with Delaware Code Title 11, Chapter 5, Section 1311, which defines harassment as a criminal offense, any individual engaging in such behavior will be subject to immediate removal from our facility. Additionally, Delaware Code Title 11, Chapter 5, Section 1304 outlines penalties for assault or threatening behavior, which may include fines, imprisonment, or both.

Any person found engaging in threatening, abusive, or disruptive behavior will be immediately reported to law enforcement and may face permanent termination of care with our practice. We take the safety of our staff and patients seriously, and we are committed to upholding a zero-tolerance policy against any form of violence or harassment.

By entering our facility, you agree to respect this policy and maintain a professional and respectful demeanor toward everyone at all times.

If you encounter any issues or concerns, please contact the office immediately. Your cooperation ensures we can continue providing the best care in a safe environment for all.

These policies are designed to ensure fairness, safety, and efficiency for all patients and providers. By scheduling or attending an appointment at Demand Care Health & Wellness, you acknowledge and agree to these terms.